Confident Mutts Terms and Conditions
By using the Confident Mutts website or services, and/or purchasing a digital product from the site, you agree to these Terms and Conditions without modification and acknowledge having read them.
OVERVIEW
The term “the Site” refers to confidentmutts.com and all associated online sites connected to Confident Mutts.
This Site is owned and operated by Confident Mutts LLC, referred to in these terms as “Confident Mutts,” “we,” “us,” and “our”.
Confident Mutts provides a website where users can read articles, take online dog training classes, and purchase online dog training courses ("Courses"), memberships (“Memberships”), and/or digital products (“Digital Products”).
The term “User,” “Member,” “You,” and “Your” refers to site visitors, blog readers, students, subscribers, and any other users on the Site.
By accessing this Site, purchasing any products or services, you must be over 18 years of age, have the legal capacity to enter into a legally binding contract, have read and accepted these Terms, and comply with these Terms.
Please read these Terms that apply to your use of our Courses and Digital Products, accessible via our Site. These Terms, together with our Privacy Policy, apply to all Site visitors, subscribers, customers, and all other users of the Site (“user,” “you,” and “your”).
ACCESS TO COURSES INCLUDING DIGITAL PRODUCTS
By accessing and using this Site, our social media channels, and any other materials made available or provided to you on this Site by us, whether made available for purchase or not, you accept our Terms.
Upon joining a course offered by Confident Mutts, you will receive access to a members-only portal through a secure login using an email and password and a link. You agree not to share your login credentials or the secure link with anyone for any reason. You will not share your username and password with any person who did not pay for access to this program. You also agree that you will not sell access to this site or any of its content without written permission. Use of content is for your own personal, non-commercial use. You may not distribute content, print multiple copies, or use the content for public display or performance unless otherwise stated.
Your selected Course commences when your application has been accepted by us and you pay the price as displayed on our Site and in accordance with these Terms. We may review and approve or deny your application at our sole discretion. Your selected Course continues until terminated in accordance with these Terms.
Course access is for the lifetime of the course from the relevant course start date. Access to Welcome Materials may be granted up to one month prior to the course start date.
You may sign up for the applicable Course using the online application form located on our Site. You will need to make an account to access the selected Course. You are solely responsible for maintaining the security of this account by protecting your password and account information and maintaining the accuracy of the information provided in this account.
You will pay us the fees in full upfront or by installment payments (if applicable) over the term of the Course selected by electronic funds to an account nominated by us or by any other method nominated by us, and on or before the date that the fees become due.
The fees are non-refundable except as required by law or at our sole discretion. We do not provide refunds simply because your situation has changed or you have changed your mind, except as set out below.
ENTITLEMENTS AND BENEFITS
During your selected Course, we will provide you with certain entitlements, in our sole discretion, that may include but are not limited to videos, workbooks, and live sessions. You consent to receive electronic communication, including by email or announcement, for the Courses or marketing purposes.
You are granted access to the selected Courses until such time as these Terms are terminated or the selected Course is taken down. If the selected Course is taken down, we will provide you with 30 days’ notice.
During your selected Course, you may also be invited to participate in our online group. To be admitted and retain access to the online group, you will be required to comply with the online group rules, including the rules provided by the platform which hosts the group. If you breach the online group rules, your access will be revoked and, depending on the severity of your breach, your Course may also be canceled. We reserve the right to cease this group with 14 days’ notice.
We are committed to providing a high standard of service. If you have any concerns or are dissatisfied with the service you have received and wish to raise a complaint, please submit your complaint through our Contact Us Form, which can be accessed at confidentmutts.com/contact.
COMPLAINTS PROCEDURE
Any complaint submitted in accordance with these terms must include the following information at a minimum:
Your name
The email address you used to apply for the Course
Details of your concern or complaint
Details of what you would like us to do to resolve the matter
Copies of any relevant correspondence
We will provide you with an acknowledgment of your complaint within 5 business days of receipt. We aim to resolve your complaint within 14 business days of receipt. If we are unable to address the complaint within 14 business days, we will write to you to explain the status of your complaint.
PRICES AND PAYMENT
Payment for all products will be in USD (United States Dollars) unless otherwise specified.
All prices are as outlined on the Site and are inclusive of any applicable taxes. The prices indicated on the Site may change at any time, at our sole discretion and without notice. If you have purchased one of our Courses, memberships, or digital products, it will be charged at the price at the time your order is validated.
Failure to pay does not cancel your payment obligation. If we cannot collect your monthly payment, your access will be canceled by us and an outstanding balance will be placed on your account. You are responsible for all outstanding balances whether or not you maintain an active student status. You are responsible for completing all payment plans associated with your purchase of any Course and/or Digital Product. We will seek recovery of any monies remaining unpaid via a Collection Agency.
We reserve the right at any time to modify or discontinue any or all of the Courses without notice. We shall not be liable to you for any modification, price change, suspension, or discontinuance of the program, course, product, or service that forms part of the Courses.
We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.
You hereby authorize Confident Mutts to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card. If payment is not received from your credit card issuer, you agree to pay all amounts due upon demand. You agree to pay all costs of collection, including legal fees and costs, on any outstanding balance.
In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.
REFUNDS, CANCELLATIONS, AND RETURNS
Due to the digital nature of our Courses, we do not offer a refund except where required by law. Therefore, the onus is on you to read the product page and terms and conditions thoroughly. Should you wish to request a refund for a digital product or course, please email hello@confidentmutts.com outlining the reasons for your refund request.
Digital downloads: No refunds.
Memberships: You may cancel your membership at any time via your account settings. Cancellations will take effect at the end of the current billing cycle. Membership fees are non-refundable. No prorated refunds are provided for partial months of membership.
Online Courses: Within 21 days of purchase date, if work has been completed and you do not feel that you have received value, AND you can prove that you have completed and submitted the work, attended any live sessions scheduled prior to the refund request, watched the lessons, and implemented the work in this time.
We will inform you within 14 days of receipt of your request whether a refund is applicable. Where we have determined that a refund is due, we will organize prompt payment via our payment provider. Any refund granted will be on a pro-rata basis and subject to cancellation fees, relevant payment processing fees, and international transaction fees. Where a refund has been agreed, all access to the Course will cease, and you must immediately cease using any material provided to you as part of the Course and destroy any copies of such material.
If cancellation is requested and granted, you agree to forfeit your allocated place in the relevant intake. Upon cancellation, course access will be revoked, except for any Welcome Materials. If cancellation is granted, you have 12 months from your original start date to join a future intake and 7 months access to course materials and support thereafter. All intake dates are determined solely by Confident Mutts and are available upon request.
Places in any Course are accepted in limited numbers and by application, therefore places are non-transferable.
DISCLAIMER
The goal of the Site and courses is to provide affirmation and validation to dog guardians who are neurodivergent or otherwise struggle with their mental health as it relates to their life with their dog(s). It is not intended nor should it be construed as providing medical or mental health advice. The Site and the information contained in the Site are not a replacement for seeking help from a licensed therapist or physician.
The materials on Companies web site are provided 'as is'. Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
LIMITATION OF LIABILITY
Confident Mutts LLC will endeavor to create as safe an environment as possible for the training of your dog and will offer only sound, safe, and responsible training and training instructions. By enrolling in a course and using the Site, you hereby release Confident Mutts, its employees, officers, owners, members, representatives, subcontractors, agents, animal owners, customers and potential customers, to the fullest extent permitted by law, from any and all liabilities, financial and otherwise, for injuries to you, my dog, any third parties, or any other property of yours, which arise in any way at any time directly or indirectly from services and/or products provided by or as consequence of my association with Confident Mutts LLC.
On this Site or during a course, Confident Mutts LLC may recommend external links, services, or products. Recommendation of any other product or service is not a guarantee of your satisfaction or success with that product or service.
Confident Mutts LLC reserves the right to refuse service and recommend other professional services if my dog has a history of or repeatedly demonstrates aggression or biting of humans or animals. Confident Mutts LLC may report bites to the local authorities to the extent required by law.
In no event shall Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Companies Internet site, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
NO GUARANTEES
Our role is to support and assist you in reaching your goals, but we cannot guarantee that undertaking any training or participating in any of the Courses will ensure success. Any success you gain will depend on your own efforts, commitment, motivation, and intent to follow through. Under no circumstances can we guarantee a particular result, whether financial or otherwise. You acknowledge and agree that results may differ from person to person. Each person’s success is dependent on their background, dedication, drive, and motivation to succeed, as well as many other factors. You acknowledge and agree that when you purchase any of the Courses or participate in any Courses, results may vary as there are too many variables to guarantee success. Any client reviews, statements, or examples advertised or available on our Site or via any content we communicate with you (including newsletters, social media, or other advertising), are merely examples of what can be possible.
The elimination or modification of behaviors is not guaranteed. It is unethical for Confident Mutts LLC to guarantee training results or outcomes, as all dogs are unique individuals and success in training is dependent on a host of factors, including but not limited to: a dog's history, environment, health, genetics, and life experiences, as well as client commitment to training protocols and absence suspension. Confident Mutts LLC guarantees that all training will be humane and evidence based, and the trainers will do their absolute best to support the client throughout the course.
TESTIMONIALS AND REVIEWS
On our Site, we present real-life examples and insights of other people’s experiences for illustration purposes only. Any results personally achieved are due to the individuals themselves. These testimonials show users what can be possible but are not intended to represent or guarantee that any current or future users of our Courses will achieve the same or similar results.
As part of the Courses, training services may be recorded at our sole discretion, and we reserve the right to utilize these recordings for our business purposes, including training staff and marketing purposes. Our use of the recordings will be in accordance with our Privacy Policy and will not incorporate any sensitive information.
DISCLAIMER - INFORMATION AND ADVICE
The information provided in or through our Site and Courses is intended for educational purposes only and is made available to you as a means of helping you help yourself. Under no circumstances should the content made available on our Site or our Courses be relied upon as professional advice.
By referencing any programs, courses, products, or services, the Courses on our Site, including any processes or other information, do not constitute or imply our endorsement, sponsorship, or recommendation of the programs, courses, products, or services.
You acknowledge and agree that we have not made any representations as to the financial benefits, future income, sales volume, or potential profitability or loss of any kind that may be derived as a result of your use of this Site or the Courses.
PERSONAL RESPONSIBILITY
By participating in any Courses or otherwise using our Site, you acknowledge that you are solely and personally responsible for any results you achieve. You further acknowledge and agree that you will undertake your own due diligence and judgment before applying anything you have gained or learned from your use of this Site, purchase of any Courses, or participation in any Courses, taking into account your own personal circumstances.
INTELLECTUAL PROPERTY
All content provided on the Site and in the Digital Products, including all social media materials, blog posts, free resources, online courses, and materials, are the intellectual property of Confident Mutts.
You are not permitted to steal our content or repurpose it as your own. The content of the Site and the Digital Products is protected by law. You may not modify, publish, transmit, participate in the sale of, create derivative works from, distribute, display, reproduce, or perform, or in any way exploit in any format whatsoever, any content of the Site or the Digital Products, in whole or in part, without written consent.
We reserve the right to immediately remove you, without refund, from any Digital Product you have purchased, and to pursue all available legal remedies against you if you are caught violating this intellectual property policy.
ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You acknowledge and agree that you will be bound by any affirmation, acceptance, or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely through electronic transmission. You further acknowledge and agree that when you click on or tick “I agree,” “I consent,” or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop, or any other device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.
TERMINATION OF COURSE ACCESS
We may terminate your access to the applicable Course with immediate effect if: a) You do not pay the Course fees when due; b) You fail to comply with any of the provisions of these Terms or otherwise breach any undertaking, warranty, or obligation under these Terms; c) You engage in conduct injurious or potentially harmful to our reputation; d) You disclose confidential information without consent; e) You fail to conform or abide by our applicable rules, policies, or procedures; f) Your actions are contrary to our interests; or g) We consider that mutual trust and/or confidence no longer exists.
If we terminate your Course, at our sole discretion we may, but are not obliged to, refund any pro-rated balance of the applicable Course fee already paid by you.
ENTIRE AGREEMENT
These Terms (together with our Privacy Policy, Additional Terms, and disclaimers) contained on this Site constitute the entire understanding and agreement between us and you concerning your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, with respect to this Site and your use of this Site.
GOVERNING LAW AND JURISDICTION
These Terms shall be construed in accordance with and governed in all respects by the laws of the State of South Carolina. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost-effectively, and efficiently as possible.
CHANGES TO TERMS AND CONDITIONS
We may amend these Terms at any time, so ensure that you check these terms periodically. All amendments are effective immediately upon notice to you by us posting the new Terms on this Site. Your continued use of the Site and/or Digital Products and Services after a change to the Terms constitutes an agreement by you to abide by and be bound by the amended Terms.